forum.vdsworld.com

Serge · Posted: Wed Aug 27, 2003 9:41 am Post subject: can't leave a message at vds site

i am wanting to upgrade from version 4.5 to 5 but everytime i go to the vds site, the live support is always offline and if i try to leave a message by clicking on the live support button, then i get an error when i try to send my message...i can't find my serial number of vds 4.5 and hence cannot upgrade using the automation system...this explains why i need to "talk" to the live support people to see what can be done...any ideas?

thanks in advance

serge

jules · Posted: Wed Aug 27, 2003 9:55 am Post subject:

Isn't the serial number stored in the registry somewhere? (I haven't got 4.5 here so I can't look to see if it is.) If so, I guess it will be under HKCU\Software\SADE\something.

Serge · Posted: Wed Aug 27, 2003 2:23 pm Post subject:

thanks jules...didn't think of that but someone in "power" was able to help me

thanks again Smile

serge

FreezingFire · **Admin Team** Joined: 23 Jun 2002 Posts: 3508

Also you can look in the about box for your serial number. Smile

Garrett · Posted: Wed Aug 27, 2003 7:26 pm Post subject:

Serge, I'm usually on the live support there from Noon to 7 PM Pacific
Time during the weekdays. Probably not your time frame though. Sad

-Garrett

Serge · Posted: Thu Aug 28, 2003 12:40 pm Post subject:

my about box does not show my serial number but it says that i am running an unregistered version...weird as i have the key file installed and i can compile ok...

that's ok garrett...i understand about the time differences...my frustration was not being able to leave a message as i was continually getting an error...i finally got through with mindpower being online...tell you what, i love that online feature at the vds site...fantastic feature being able to "talk" to a human being live about vds related problems such as my loss of my serial number...congrats to the people responsible for that feature

serge

FreezingFire · **Admin Team** Joined: 23 Jun 2002 Posts: 3508

Usually that problem happens when the keyfile is set as readonly.
But come to think of it, with my copy of VDS 4, it tells me I have an
"Unregistered Demo" when I payed my full $99 for it. Confused

But like you said I can compile fine, etc.

Serge · Posted: Fri Aug 29, 2003 10:00 am Post subject:

interesting...i just checked my key file and it is not read only...

doesn't matter as long as it is a registered version and i can compile Very Happy

serge

Protected · Posted: Fri Aug 29, 2003 12:51 pm Post subject:

My VDS 4 also says I have an UNREGISTERED DEMO Smile

LOBO · Posted: Fri Aug 29, 2003 12:59 pm Post subject:

Mine too

- Mark

FreezingFire · **Admin Team** Joined: 23 Jun 2002 Posts: 3508

http://www.dialogscript.com/faq.html#100019

There's the FAQ where I got that answer from. But seeing as mine
and everyone else's says that it must be a bug in VDS 4.51

LOBO, Protected, and Serge: What specific version of VDS 4 are you
using? Smile

LOBO · Posted: Fri Aug 29, 2003 2:48 pm Post subject:

I'm using 4.51. Never really worried about as I was still able to compile Wink

-Mark

Serge · Posted: Sat Aug 30, 2003 12:22 am Post subject:

4.50

serge